Effective Workplace Relationships
This course explores the way Managers play an important role in developing and maintaining positive relationships in the workplace with their team, their peers and their own managers as well as customers and suppliers. It helps participants plan and deliver effective communication, which both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. This course is excellent for developing the people skills, which are a cornerstone for effective people management. Aligned to Establish Effective Workplace Relationships BSBWOR401A.
This course focuses on the need for managers to be organised, focussed and skilled, in order to effectively manage the work of others. As such it is an important course for most managers, particularly as managers serve as role models and have a significant influence on the work culture and patterns of behaviour. Aligned to Manage Personal Work Priorities and Professional Development BSBWOR501B.